Site Information

FAQ

How to Order

When placing an order with any level of shipping, especially an expedited shipping method, double-check your shipping address information.

• Is there an apartment # or suite #?
• Is there a company name or person to have the package sent attention to?
• If we are delivering to a college campus, please include the name of the college campus, the street address and any dorm names or box#. Please also include the name that the dorm or campus post office will recognize you by.

We recommend you have your package sent to a location where someone can receive and or sign for your package. In the event of an undeliverable shipment due to a customer error, original shipping charges will not be refunded, and additional charges may incur.

Incomplete, Incorrect, or Damaged Items

If your order is incomplete, incorrect, or damaged, please contact us. Our customer service hours are Monday – Friday 9am to 6pm PST.

Shipping Time Estimates

We ship most of our products from CA to arrive at US locations within seven business days from receipt of your order.. So the closer you are, the quicker the shipping time. For instance, if your delivery address is in CA, you may receive your package in 1-2 business day…if your delivery address is in New York, it may take 5-7 business days. We will notify you by email of any anticipated delays. Orders shipping to Alaska, Hawaii, US Military Bases, Puerto Rico usually take longer. 

Methods of Payment

Buyer who are under 18 years of age must have parent or guardian permission to order  We currently accept all US and Puerto Rico issued Visa, Master Card, Discover, & American Express credit cards. If using a credit gift card, it must be activated and registered in your name and current address for our system to accept it as payment.

Email Notification

Once your order has been received by our system, you will receive an email confirmation notifying you we have received your order. After your order has been processed (Usually within 1 to 2 business day) you will receive another email notification that includes your online sales receipt, order details, and tracking information